Refund & Returns Policy
curtainfixingdubai.com
At curtainfixingdubai.com, customer satisfaction is important to us. This Refund & Returns Policy explains the terms under which refunds, returns, and cancellations are processed for our products and services.
Refund Eligibility Period
Refund requests must be submitted within 15 to 30 days from the date of purchase or service booking, depending on the product or service type.
The applicable refund period will be clearly communicated at the time of order confirmation.
Eligible Refunds
- Refunds may be approved under the following circumstances:
- Manufacturing defects in ready-made products
- Products damaged at the time of delivery
- Incorrect product supplied
- Service not delivered as agreed
- Order cancellation within the allowed timeframe
- All refund requests are subject to inspection and verification.
Non-Refundable Items & Services
- The following items and services are non-refundable:
- Custom-made or made-to-measure curtains and blinds
- Fabric cutting, stitching, or customized designs
- Products already installed or altered at customer request
- Services already completed or partially completed
- Site visit, measurement, and consultation charges once delivered
- Clearance, promotional, or discounted items (if stated at purchase)
Return Conditions
- Returned items must meet the following conditions:
- Unused and in original condition
- Original packaging intact (if applicable)
- Not damaged due to customer handling or installation
- Valid proof of purchase provided
- We reserve the right to reject any return that does not meet these conditions.
Refund Process
- Once your refund request is approved:
- Inspection of product or service will be completed
- Refund approval will be communicated to the customer
- Refunds will be processed within 30–60 business days
- Refunds will be issued via the original payment method
- Processing timelines may vary depending on banks or payment providers.
Order Cancellations
- Orders may be cancelled if:
- Fabric cutting or stitching has not started
- Customization work has not begun
- Installation services have not started
- Once customization or installation begins, cancellations may not be possible or may incur cancellation charges.
Installation & Service Refunds
- For installation-based services:
- Refunds apply only if installation has not started
- Partial refunds may apply for partially completed work
- Measurement, site visit, and consultation fees are non-refundable once delivered
Exchange Policy
Exchanges are subject to:
- Product availability
- Condition of returned items
- Inspection approval
- Price difference adjustments (if applicable)
- How to Request a Refund or Return
- To request a refund or return, please contact us with:
Order number
- Product or service name
- Reason for refund or return
- Supporting images or evidence (if applicable)
- Requests must be submitted through the official contact details listed on curtainfixingdubai.com.
Policy Rights
- curtainfixingdubai.com reserves the right to:
- Approve or reject refund and return requests
- Update or modify this policy without prior notice
- Adjust refund timelines based on service type
- Apply service-specific refund conditions
Legal Disclaimer
All refunds and returns are subject to UAE consumer protection laws and applicable regulations.